購買須知

條款及細則 

網上 / 門市訂單

  • 網上提交訂單後，請務必在落單後24小時內全數付款，我們將會盡快以WhatsApp回覆確認訂單， 否則視該訂單作廢論。
  • 由於網上系統未能顯示產品即時存貨，部份產品需要提前向生產商訂購，如對產品貨期有查詢，請落單前聯絡我們。
  • 傢俬⼀般需預計4-8週不等。如果為訂製貨品，⼀般需預計6-10週不等。
  • 受COVID-19影響，傢俱⽣產及貨運時間有機會出現延期情況，WOODGATHER承諾會盡⼒協調，不便之處，敬請體諒。

陳列品訂單

  • 所有陳列品落單時需以全數付款，不設訂金留貨。
  • 如選購陳列品或瑕庇品，需理解部份產品存在少量瑕疵或有所花損，我們建議顧客購買前到門市仔細檢驗每件物品，一經購買，不設退貨或換貨︒

購買需知

  • 傢俬物料（實木、藤織等產品）為天然材料，包括但不限於木色、樹結、樹眼、紋理，每件皆獨一無二具有自然特性。因此貨品未必與店內陳列品及展示圖片完全一樣，如顧客喜歡店內陳列品，可向我們查詢陳列品出售情況。
  • 由於實木傢俬涉及天然材料和人手製作，因此傢俬可能出現局部修補㾗跡，一般不影響正常使用及傢俬結構。
  • 傢俬尺寸以人手量度，可能與會出現(+/-)1cm公差。

顧客需知

  • 顧客在貨品抵達後，請務必⽴刻檢查貨品狀況是否齊全與良好，並請在送貨單上簽名。貨品交收後如有任何問題，本公司概不負責。
  • 收貨⼈需年滿18歲並為您的授權代表，任何收貨⼈的指⽰、所提供的信息或⾏爲均代表您本⼈。
  • 如超過15個⽉仍未能聯絡到顧客和未能安排送貨，訂單將會⾃動取消，全數款項及產品不獲發回。
  • WOODGATHER可以為顧客提供6個⽉免費存倉服務，期後每件傢俬收取每⽉$100存倉費⽤，存倉期以確定訂單⽇期開始計算。
  • WOODGATHER貨品不提供任何保養及維修服務，因此收貨⼈簽收貨品後，於日後出現任何狀況，本公司不存在任何責任。
送貨及安裝服務
  • 顧客所購買之傢俬抵達⾹港倉庫後，WOODGATHER會盡快以WhatsApp通知，並由運送⼈員於4個⼯作天內致電或WhatsApp聯絡，預約送貨⽇期及時間。
  • 如顧客在預約日期後，需更改送貨日期及時間， 請務必於送貨日至少3個工作天前，以WhatsApp聯絡我們以便安排。並注意送貨日期及時間只能更改一次。
  • 如送貨日因收貨地址無人應門，是次送貨費將不會退回。如需再次安排送貨，我們將再次收取送貨費⽤。
  • 如送貨日遇上惡劣天氣、嚴重⽔浸、道路阻塞或封閉等不可抗⼒影響，送貨服務將有可能延誤或暫停。我們會以WhatsApp通知顧客再作安排。
  • 如因送貨資料 / 聯絡⼈資料出錯，⽽未能成功預約或安排送貨，可能會導致送貨延期。
  • 顧客有責任確保所購之產品能夠順利通過送貨地址的⼤⾨、升降機、⾛廊、樓梯等，如貨品因上述原因未能通過，運輸⼈員將會把貨品停放在最就近地點與收貨⼈交接，當天的送貨費將不獲發還，顧客需⾃⾏安排稍後之運輸及費⽤。
  • WOODGATHER合作運送之車隊為外判形式安排， 除了基本運費由本公司代收，所有附加費均需於送貨前支付，或於送貨當天以現金支付予運送團隊。

相關運輸費⽤

  • 送貨及安裝服務基本費用如下：香港、九龍及新界區($600)，大型傢俬或高收費屋苑停車場有額外收費。
  • 每張訂單及送貨費用，只限送貨到同一地址，並只為一次性費用。如訂購傢俬後，欲送貨到多於一個地址，或分拆多於一個日期送貨，均會重新再收取運費。
  • 送貨至偏遠地區，將額外收取$200-300費用：西貢（將軍澳市區除外）、摩星嶺道、沙灣徑、南灣、舂坎角、山頂、⼤潭、⾚柱、⽯澳、淺⽔灣、深⽔灣、愉景灣、珀麗灣、東涌或貨⾞不能到達的山區及鄉村、圍村地區等等。
  • 離島區（⼤嶼山、⽯⾨甲道迴旋處以南、南丫島、長洲及坪洲等）或禁區安排：送貨至客運碼頭或禁區前，顧客須⾃⾏安排海路或其後運送、貨物上落及安裝事宜。
  • 如送貨時需要上/落樓梯額外收費：送貨地點沒有升降機或貨品須經樓梯送貨，顧客須繳付每樓層港幣$150之搬運費。大型傢俬如衣櫃、邊櫃和梳化等，則須繳付每樓層港幣$250之搬運費，以五層為上限。(樓梯級數多於三級，將會計算為⼀層）
  • 若送貨地址為⾞輛不能到達，需要搬運到送貨地點時路程超過100⽶ / 需時超過3分鐘，將收取額外服務費⽤。
  • 送貨及安裝費並不包括牆壁安裝 / 棄置舊傢俬服務，如需要協助，可提前於送貨前最少3天與我們聯絡報價，並於送貨日以現⾦繳付相關費⽤。

自取需知

  • 顧客可選擇自取，或自行電召貨車/ 搬運公司取貨，費用由顧客承擔。顧客或授權方有責任於取貨當天，提供收據正本或副本作憑證，並於取貨前檢查並簽收貨品，貨品出門後及簽收後如有任何損毀及爭議，恕不退換。

退款及換貨安排

  • 訂單一經確認，所有貨品均不能退款。
  • 如傢俬因生產缺陷而要求換貨，請於送貨當日拍攝貨品實況，並隨即WhatsApp與我們聯絡處理。
  • 所有換貨單均受以下條件限制：不接納因傢俬之天然顏⾊、紋理、氣味或個人喜好有偏差，或手工上的少許不完美、輕度刮㾗及實木局部修補㾗跡，或送貨後出現的自然現象（如裂縫、變形等）及人為使用後導致情況（如燙㾗、水印、剝落等）而提出換貨。可參閱換貨安排頁面。
  • WOODGATHER合作運送之車隊為外判形式，若運送及安裝過程導致任何損壞（包括但不限於大廈設施、客户家居設施及裝修），本公司概不負責。

Terms & Conditions

Online / In-Store Orders

  • For online orders, full payment must be completed within 24 hours after the order is placed. We will confirm the order via WhatsApp as soon as possible and provide an electronic receipt for record purposes. Otherwise, the order will be considered void.
  • For in-store orders, full payment is required upon order confirmation. A printed or electronic receipt will be issued after payment is completed.
  • As our online system does not display real-time inventory levels, some products may need to be specially ordered from manufacturers. If you have any inquiries regarding product lead times, please contact us before placing an order.
  • Transportation lead time is generally estimated at 4–8 weeks. For custom-made furniture, the estimated production period is 6–10 weeks. Delays in production and shipping may occur. WOODGATHER will make every effort to coordinate and expedite the process, and we appreciate your understanding.
  • If urgent delivery is required, please contact us. Additional charges may apply.

Display Item Orders

  • Full payment is required for all display items upon order confirmation. No deposit reservation service is available.
  • Customers purchasing display items or imperfect products acknowledge that such products may have minor defects, blemishes, or signs of wear. Customers are advised to inspect the items carefully before purchase. Once purchased, no returns or exchanges will be accepted.

Purchase Information

  • Furniture materials (including solid wood, rattan weaving, etc.) are natural materials. Characteristics including but not limited to wood color, knots, grain patterns, and natural markings are unique to each piece. Therefore, products may not be identical to showroom samples or product photos.
  • If a customer prefers a specific showroom display item, please inquire about its availability for sale.
  • As solid wood furniture is made from natural materials and handcrafted processes, localized repair marks may be present. Such marks generally do not affect normal usage or the structural integrity of the furniture.
  • All furniture dimensions are measured manually and may have a tolerance of ±1 cm.

Customer Responsibilities

  • Upon delivery, customers must immediately inspect the goods to ensure they are complete and in good condition, and sign the delivery note accordingly.
  • Once the goods have been successfully delivered and accepted, the Company shall not be responsible for any subsequent claims.
  • If the customer or authorized representative confirms the goods are complete and in good condition but fails to sign the delivery note for any reason after delivery, the Company shall not bear any responsibility for any future disputes.
  • The recipient must be at least 18 years old and be either the customer or an authorized representative. Any instructions, information provided, or actions taken by the recipient shall be deemed to be made on behalf of the customer.
  • If we are unable to contact the customer and arrange delivery within 15 months, the order will be automatically cancelled. No refund or return of products will be provided.
  • WOODGATHER provides complimentary storage service for up to 6 months. Thereafter, a storage fee of HKD 100 per furniture item per month will be charged. The storage period is calculated from the order creation date.
  • WOODGATHER does not provide any warranty, maintenance, or repair services. Therefore, after the recipient has signed for the goods, the Company shall not bear any responsibility for any issues arising thereafter.

Self-Pickup

  • If customers choose self-pickup or arrange their own transportation (or request us to arrange a hired van/truck on their behalf), all transportation and handling costs shall be borne by the customer.
  • Customers are also responsible for all subsequent transportation and installation arrangements.
  • Customers or their authorized representatives must present the original or a copy of the receipt upon collection.
  • Customers must inspect and sign for the goods before collection. Once the goods leave our premises and are signed for, no returns, exchanges, or claims for damages will be accepted.

Delivery & Installation Services

  • Once the purchased furniture arrives at our Hong Kong warehouse, WOODGATHER will notify customers via WhatsApp as soon as possible. Delivery personnel will contact customers within 4 working days by phone or WhatsApp to arrange a delivery date and time.
  • If customers need to change the scheduled delivery date or time, they must contact us via WhatsApp at least 3 working days before the delivery date. Delivery arrangements may only be changed once.
  • If delivery personnel arrive at the delivery address but no one answers the door or the recipient cannot be contacted, they will wait for a maximum of 15 minutes. The delivery fee paid will not be refunded, and additional parking charges incurred during the waiting period may be charged. Any re-delivery or re-installation arrangement will be subject to a new full delivery charge.
  • Customers must allow sufficient time for delivery personnel to complete transportation and installation. If the recipient requests the personnel to stop installation or leave the premises for any reason, the recipient must still sign the delivery note acknowledging that installation has not been completed. After signing, the Company shall not be responsible for any issues arising. Additional delivery charges will apply for any re-installation arrangement.
  • Delivery services may be delayed or suspended due to adverse weather conditions, severe flooding, road closures, traffic obstructions, or other force majeure events. Customers will be notified via WhatsApp regarding revised arrangements.
  • Incorrect delivery or contact information may result in delays and additional charges.
  • Customers are responsible for ensuring that purchased products can pass through the entrance, elevator, corridors, staircases, and other access points of the delivery location.
  • If the products cannot pass through these areas, delivery personnel will leave the products at the nearest accessible location for handover. The delivery fee will not be refunded, and customers will be responsible for any subsequent transportation, expenses, and installation.
  • Customers are also responsible for ensuring elevators are operational on the delivery day. If delivery personnel must use stairs due to elevator failure, additional stair-carrying charges will apply (please refer to the "Related Transportation Charges" section).
  • If customers choose to reschedule delivery because of elevator malfunction, the original delivery fee will not be refunded, and a new delivery and installation fee will be charged.
  • Generally, if customers notify us of elevator malfunction at least 6 hours before the scheduled delivery time, we may consider alternative arrangements based on the actual circumstances.
  • Delivery services are provided by third-party logistics partners. While the basic delivery fee is collected by WOODGATHER, all additional charges must be paid before delivery or in cash directly to the delivery team on the delivery day.

Related Transportation Charges

  • Standard delivery and installation fee:
    • Hong Kong Island, Kowloon & New Territories: HKD 600
  • The standard delivery fee applies only to regular-sized products.
  • Larger furniture items (including but not limited to bed frames, wardrobes, sofas, etc.) may incur additional charges. Please contact us for a quotation before placing an order.
  • Parking fees incurred at residential developments with high parking charges may be charged to customers on a reimbursement basis.
  • Deliveries to remote areas will incur an additional HKD 200–300 charge, including but not limited to:
    • Sai Kung (excluding Tseung Kwan O urban area)
    • Mount Davis Road
    • Sandy Bay
    • Nam Wan
    • Chung Hom Kok
    • The Peak
    • Tai Tam
    • Stanley
    • Shek O
    • Repulse Bay
    • Deep Water Bay
    • Discovery Bay
    • Park Island
    • Tung Chung
    • Mountain villages, rural villages, or locations inaccessible by truck
  • For outlying islands (including Lantau Island south of Shek Mun Kap Road Roundabout, Lamma Island, Cheung Chau, Peng Chau, etc.) or restricted areas, delivery will only be arranged to the ferry pier or restricted-area entrance. Customers must arrange all subsequent transportation, unloading, and installation.
  • Stair-carrying charges:
    • HKD 150 per floor for standard items.
    • HKD 250 per floor for large furniture such as bed frames, wardrobes, sideboards, and sofas.
    • Maximum chargeable floors: 5 floors.
    • Staircases with more than 3 steps will be counted as one floor.
  • If trucks cannot access the delivery address and manual transportation exceeding 100 metres or more than 3 minutes is required, additional service charges will apply.
  • Delivery and installation fees do not include wall-mounting services or disposal of old furniture.
  • If assistance is required, customers must contact us at least 3 days before delivery for a quotation. Relevant fees must be paid in cash on the delivery day.

Refund & Exchange Policy

  • Once an order is confirmed, all products are non-refundable.
  • The Company does not accept unilateral exchange requests and reserves the right of final decision.
  • For custom-made furniture orders, a 50% deposit is required.
  • The Company will provide furniture drawings for approval. Once the customer confirms the furniture design and dimensions shown in the drawings, production will commence.
  • If the customer cancels the order after the furniture drawings have been provided but before production begins, the Company will charge 15% of the order value as an administrative fee.
  • For online orders requiring cancellation due to amendments or other reasons, customers must contact us via WhatsApp within 24 hours of placing the order.
  • WOODGATHER reserves the right to retain any administrative fees already incurred through credit card payments or other electronic payment platforms.
  • If a furniture item has a manufacturing defect and an exchange is requested, customers must photograph the defect on the delivery day and contact us immediately via WhatsApp.
  • Only the defective or damaged component will be replaced. Customers may not return the remaining products within the order.
  • All products are eligible for exchange once only, subject to the Company's assessment and final decision.
  • Exchange requests will not be accepted for:
    • Natural variations in wood colour, grain, texture, or odour
    • Personal preference
    • Minor handmade imperfections
    • Light scratches
    • Localized wood repair marks
    • Natural phenomena occurring after delivery (including cracks, warping, etc.)
    • Damage caused by usage, such as burn marks, water stains, peeling, modification, disassembly, or other customer-induced damage
  • Delivery and installation services are provided by third-party logistics contractors. In the event of any damage caused during delivery or installation (including but not limited to building facilities, home fixtures, or interior decoration), customers shall resolve the matter directly with the delivery personnel. WOODGATHER will not participate in such disputes.

Translated from the original Chinese version. In the event of any discrepancy between the English and Chinese versions, the Chinese version shall prevail.